Terms of Purchase

Last updated: October 27, 2026

These Terms of Purchase cover orders placed at virellozav.com. Please read them with the Shipping Policy and Return and Refund Policy before submitting an order.

Choosing an item

Review the description, included components and any specified dimensions, material, finish and use instructions for the item you choose. Images help illustrate appearance; screen settings and lighting can affect perceived colour. This does not excuse a material difference from the description. Scene accessories are not included unless expressly listed.

Decorative objects are not automatically suitable for children’s play, food contact, open flames, outdoor exposure or supporting weight. Do not infer suitability from shape or a photograph. Ask for clarification when essential information is missing.

Ordering and payment

You must be legally able to make the purchase and authorized to use the payment method. Provide accurate billing and delivery information and review the final checkout summary. Store prices are in USD; any applicable shipping charges and taxes are displayed before payment. Available payment methods appear at checkout.

An automated receipt acknowledges that an order has been received. If we cannot fulfill it, need clarification or identify a material pricing or listing error, we will contact you rather than silently substitute goods or charge an increased amount. If we cancel an unfulfilled order, the amounts owed back will be refunded promptly through the original payment method.

Delivery arrangements

We serve eligible United States addresses only. Orders of US$50 or more receive free standard shipping; smaller orders show their shipping charge at checkout. Dispatch is within 24 consecutive hours after payment confirmation. Estimated transit is 7–15 business days after dispatch.

If dispatch is delayed, we will provide a revised dispatch date and the option to agree to the delay or cancel the unshipped order for a full, prompt refund, obtaining required consent. Carrier delays and delivery concerns are handled as described in the Shipping Policy without excluding mandatory remedies.

Changes, returns and refunds

Tell us promptly if you need an order correction. Ordinary changes may not be possible after fulfillment begins. Eligible return requests may be made within 30 calendar days after confirmed delivery. Buyers cover preference-return postage; we cover reasonable resolution costs for errors attributable to us or fulfillment.

Approved returned-goods refunds are generally initiated within 5–10 business days after receipt and inspection. This timetable does not apply to prompt refunds owed for cancelled unshipped orders. See the Return and Refund Policy for the full process.

Your rights and resolving concerns

Contact us first so we can understand and try to resolve a purchase concern. Nothing in these terms excludes rights, warranties, remedies or liabilities that cannot lawfully be limited. The laws of China govern these terms to the extent permitted, but this choice does not deprive you of mandatory protections or access to courts available under the law applicable to you.

We may revise these terms for future transactions. A later revision does not retroactively remove the terms or rights applicable to an order already placed. Any proposed material change to an existing order will be communicated for your agreement where required.

Business details and support

Virellozav is operated by Zhongshan Huajian Cross-Border E-Commerce Co., Ltd.

Registered business address: Room 306, 3rd Floor, No. 23, Xiangxing West Street, Shunxing South Road, Henglan Town, Zhongshan, Guangdong, China
Website: virellozav.com
Email: service@virellozav.com
Telephone: +86 760 2368 1082
Support hours: Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8)
Customer support replies: within 1–2 business days.

This registered address is not a return warehouse. Please obtain return instructions from us before sending goods.