Contact Us

Last updated: October 27, 2026

We are here to help with a product question, a delivery update or the next step for a return. Use the email address or telephone number below to contact Virellozav. Our initial response time is 1–2 business days.

What to include

  • Product enquiries: send the item's name or link and the detail you would like confirmed.
  • Order enquiries: include the order number and the email address used at checkout.
  • Damage or an incorrect item: explain what happened and, where possible, attach photographs of the product, outer packaging and shipping label.

Do not send passwords, complete card numbers or other unnecessary sensitive information. Photographs should show the issue without including unrelated personal details.

Order changes and returns

Contact us promptly if you notice an incorrect delivery address or want to cancel. We dispatch within 24 hours of confirmed payment, so we cannot guarantee an ordinary change once fulfillment has begun. This does not limit any mandatory cancellation rights.

Please do not send a parcel to the registered office or the address printed on the original shipping label without checking with us. We will provide the correct return destination and instructions for your case.

Business details and support

Virellozav is operated by Zhongshan Huajian Cross-Border E-Commerce Co., Ltd.

Registered business address: Room 306, 3rd Floor, No. 23, Xiangxing West Street, Shunxing South Road, Henglan Town, Zhongshan, Guangdong, China
Website: virellozav.com
Email: service@virellozav.com
Telephone: +86 760 2368 1082

Support hours: Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8)
Customer support replies: within 1–2 business days.

This registered address is not a return warehouse. Please obtain return instructions from us before sending goods.

Get in touch