Frequently Asked Questions
Last updated: October 27, 2026
What does Virellozav sell?
Our collection focuses on desktop ornaments and decorative display objects. Check each listing for its specific contents and intended use. Display photographs may include props that are not part of the purchase.
Can I use a decorative piece for food, candles or children’s play?
Do not assume these uses are suitable. Unless a particular listing expressly specifies otherwise, select our objects for decorative display only. Ask us to confirm any missing material, size or care detail before ordering.
Where do you deliver?
We currently ship only to eligible United States addresses. Available delivery service is confirmed at checkout. All store prices are in USD.
Is standard shipping free?
Yes, on orders of US$50 or more. If the order is below US$50, checkout displays the shipping charge before payment.
How long does an order take?
Dispatch is within 24 consecutive hours after payment confirmation. Transit is estimated at 7–15 business days after dispatch. The transit estimate is separate from preparation and is not a guaranteed arrival date.
What happens if dispatch cannot meet that timeframe?
We will explain the delay, give a revised dispatch date and offer the choice of accepting the delay or cancelling the unshipped order for a prompt, full refund. We will obtain consent where required.
How do returns work?
Contact us within 30 calendar days after confirmed delivery to request an eligible return. Preference returns should be unused, unaltered and undamaged, with their included parts and original packaging where reasonably applicable. Request the return destination before posting.
Who covers return shipping?
You cover return postage for a change of preference. We cover reasonable resolution costs when the problem is attributable to us or fulfillment, including an incorrect, damaged, defective or materially misdescribed item.
When will a return refund appear?
Following receipt and inspection, approved return refunds are generally initiated to the original payment method within 5–10 business days. Your payment provider may need additional time to display the credit. An unshipped-order refund due to a dispatch delay is handled promptly and does not require a return inspection.
How do I get assistance?
Send your order number or product link to our support team below. We reply within 1–2 business days. Further details are in our Shipping Policy and Return and Refund Policy.
Business details and support
Virellozav is operated by Zhongshan Huajian Cross-Border E-Commerce Co., Ltd.
Registered business address: Room 306, 3rd Floor, No. 23, Xiangxing West Street, Shunxing South Road, Henglan Town, Zhongshan, Guangdong, China
Website: virellozav.com
Email: service@virellozav.com
Telephone: +86 760 2368 1082
Support hours: Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8)
Customer support replies: within 1–2 business days.
This registered address is not a return warehouse. Please obtain return instructions from us before sending goods.