Shipping Policy

Last updated: October 28, 2026

This Shipping Policy explains delivery availability, shipping charges, order preparation, estimated transit times and assistance with delivery issues for purchases made through virellozav.com.

Virellozav is operated by Zhongshan Huajian Cross-Border E-Commerce Co., Ltd.

1. Delivery Destinations

We currently deliver to eligible addresses within the United States.

Enter your complete delivery address at checkout to view available shipping services. Delivery availability may vary for remote locations, PO boxes, military addresses and other destinations subject to carrier restrictions.

If checkout does not offer a shipping service for your address, contact us before placing an order.

2. Shipping Charges and Free Standard Shipping

Standard shipping is free when the merchandise subtotal is US$50 or more after discounts and before taxes and shipping charges.

For orders with a merchandise subtotal below US$50, the applicable shipping charge is displayed at checkout before payment.

Free standard shipping applies to eligible delivery addresses and does not automatically include any separately offered expedited service. Review the shipping method, transaction currency and final total before confirming your purchase.

3. Order Preparation and Dispatch

We dispatch orders within 24 consecutive hours after payment is confirmed. This period includes weekends and public holidays.

Dispatch refers to handing the parcel to the shipping carrier. It does not mean that the parcel will arrive within 24 hours. Order preparation and carrier transit are separate stages.

If we cannot meet the stated dispatch period, we will notify you, provide a revised dispatch date and explain your options. Where required, we will obtain your consent to the delay or offer cancellation of the unshipped order for a full, prompt refund.

Refunds owed for cancelled, unshipped orders do not require a physical return or inspection.

4. Fulfillment and Shipping Origin

Orders may be fulfilled through our own or partner facilities according to stock availability and the delivery destination. Fulfillment may involve an international shipment.

Our registered business address identifies the company operating Virellozav; it does not necessarily identify the warehouse dispatching your order. We do not represent every order as shipping from a warehouse within the United States.

If the dispatch country is important to your purchase decision, contact service@virellozav.com before ordering so we can confirm the relevant arrangement.

5. Estimated Delivery Time

After dispatch, standard transit is estimated at 7–15 business days.

This transit period is additional to the preparation period described above. Business days generally exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates. Weather, customs processing, carrier disruptions, local holidays or address issues may affect delivery. We will assist with significant delays and provide the options required by applicable law.

6. Tracking and Separate Parcels

We provide available tracking information after dispatch, normally by email to the address supplied at checkout.

A tracking number may not show activity immediately while the carrier receives or scans the parcel. The absence of an initial scan does not necessarily mean the parcel is lost.

Items in the same order may arrive in separate parcels when fulfillment arrangements require it. We will provide separate tracking details where available. We will not charge additional shipping solely because we choose to split an order.

7. Address Corrections and Unsuccessful Delivery

Check the recipient name, street address, apartment or unit number, ZIP code and contact details before submitting your order.

If you notice an error, contact us immediately. We will attempt to correct it before dispatch, but changes may no longer be possible once fulfillment has progressed.

If a parcel is returned because of an incorrect address supplied by the customer, an uncollected delivery or another delivery problem, contact us to discuss the next step. Any proposed reshipping charge will be explained before you agree to it.

These arrangements do not transfer responsibility to you for a mistake made by us or our fulfillment partners.

8. Taxes and Import Charges

Taxes and shipping charges collected by the store are displayed before payment.

Where an international shipment may require the recipient to pay separate import duties, taxes or clearance charges, that arrangement must be disclosed before purchase. Contact us before ordering if the treatment of these charges is unclear.

Our company address is not evidence that a particular order will incur import charges. The applicable arrangement depends on the shipment and destination.

9. Delayed or Missing Parcels

Contact service@virellozav.com with your order number if the estimated delivery period has passed, tracking has not updated for an extended period or you believe the parcel has been lost.

We will review the shipment and investigate with the relevant carrier or fulfillment partner. Where goods are confirmed lost before successful delivery through no fault of yours, we will arrange an appropriate replacement or refund without additional cost.

If tracking shows “Delivered” but you cannot locate the parcel, check the delivery location, household members and building reception, then contact us. A delivery scan alone does not automatically close your request or remove applicable consumer remedies.

10. Damaged, Incorrect or Incomplete Deliveries

Inspect your order after arrival and contact us promptly if an item is damaged, incorrect or missing an included component.

Provide your order number, a description of the issue and photographs of the product and packaging where reasonably available. Retain the packaging while we assess the issue. Do not continue using an item that appears unsafe.

For an issue attributable to us or fulfillment, we will arrange an appropriate remedy at no additional cost, including necessary return shipping where a return is required.

See our Return and Refund Policy for further details. Reporting a problem promptly helps us investigate but does not shorten any mandatory legal remedy period.

11. Business Details and Shipping Support

Brand: Virellozav
Legal Company Name: Zhongshan Huajian Cross-Border E-Commerce Co., Ltd.
Registered Business Address: Room 306, 3rd Floor, No. 23, Xiangxing West Street, Shunxing South Road, Henglan Town, Zhongshan, Guangdong, China
Website: https://virellozav.com
Email: service@virellozav.com
Telephone: +86 760 2368 1082
Support Hours: Monday–Friday, 9:00 AM–6:00 PM, Beijing Time (UTC+8)
Initial Response Time: Within 1–2 business days.

Our registered business address is not a return warehouse. Contact us for the designated return address and instructions before sending merchandise.

Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.